SHIPPING & REFUND
RM 7 for first 1kg to Peninsular Malaysia, RM3 for each additional kg.
RM 15 for first 1kg to East Malaysia, RM15 for each additional kg.
Free Shipping within Peninsular Malaysia (except East Malaysia) for purchase above RM180 (single transaction).
We do ship to worldwide; delivery fees are based on the box dimension, weight and/or destination of your order.
Please email us (firstname.lastname@example.org) list of products you are interested in along with country that you wish to deliver to. We will then revert back to you on the shipping charges.
Item name, quantity
Item name, quantity
We are glad to let you know that there is no minimum order required.
The processing time for orders is 3-5 business days. Delivery time within Malaysia is 3-6 days, and 10-15 business days for international orders. Please keep in mind that during holidays or promotions, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Courier Service to the local carrier in your country or air and ground transportation delays, nor any extra fees, import duties, taxes customs or back end charges once the packages have shipped out of Malaysia. Customs policies vary widely among countries; therefore it is beyond our control. Recipient is responsible to apply for import permit or relevant documents according to the respective country requirements.
Returns & Refunds
Here at Muzen Online Store we strive to have you enjoy the shopping experience here. If you are unhappy in anyway please, we would absolutely love to hear it. If you have any issues with your purchase, or you receive damaged product(s), please call But if you unhappy in the slightest we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please Whats App us +6012 934 9622 or email us at email@example.com.
14 - Day Guarantee - Damaged Products
We always try our best to deliver products in perfect condition to you; should you receive any that are damaged or faulty do let us know within 14 days upon receiving the products for us to issue a replacement product free of charge.
Refunds will only be issued to order with products that are out of stock. Our online customer service team will inform you immediately if there is any out of stock products on your order list.